Purrfect Auto Service Complaints and Reviews

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Purrfect Auto Service
Main address:
, , http://www.purrfectauto.com/contact.cfm
  • 97 complaints
  • $37.1K claimed losses
  • $382 average
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  • Oct 09, 2013
  • Service Centers and Customer Services
  • Auto Coupon
  • 4

I found coupon from penny saver issue date Oct 2,2013. Coupon statete SMOG CHECK $29.99 For cars 96& newer Plus $8.25 for state certificate Regular Price $49.99 plus certificate Extra fee for vehicles 95 &older Most cars truck & SUV extra I took coupon for smog check. According to the coupon they should accept the coupon. But they didnt. They said this coupon is valid only for... Read more

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  • Aug 03, 2013
  • Service Centers and Customer Services
  • Las Vegas, Nevada
  • Manager
  • 1
  • 9

August 2, 2013. Went to Purrfect Auto #263 at 7501 W. Washington Avenue, Las Vegas, NV 89128. A pleasure to deal with Tomas the manager and his mechanic. They correctly diagnosed my problems(a leaking power steering high pressure hose)and they also replaced my radiator hoses and did a coolant flush for a VERY good price. They even repaired my gas gauge at no charge. I couldn't be happier with... Read more

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  • Jun 28, 2013
  • Service Centers and Customer Services
  • Smog Check
  • 15

I found an ad for a smog check and went to see them. After the smog check was complete, the mechanic called me over and told me that my car needed a lot of work. I told him I was busy and that he'd have to just give me a print-out of the recommendations. He tried to offer me a "killer deal" after I repeatedly refused any more service. The bill would have come to over $1100. When I took it to... Read more

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  • Jun 08, 2013
  • Service Centers and Customer Services
  • Pomona, California
  • Smog Test
  • 22

Took my car to have it smogged which I have own since 1995 has always been Honda dealer serviced with original Honda parts no after markets part. the smog result came in and emissions were great, evap was great and visual inspection they claim it did not pass because of my timing apparently they want 16 degrees on the timing and my car had 20 degrees. I am an amateur mechanic my self and with my... Read more

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  • Mar 06, 2013
  • Service Centers and Customer Services
  • 14

i took my car to get it fixed. i thought its the water pump but when they checked they said its my power steering pump so they told me that they can eliminate the pump. which they did and they said it will be just fine. so i paid labor and when i got the car now it was over heating my car problem got worst and when i call the manger he was not proffesional and was blaming it on me. i just want it... Read more

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  • Feb 06, 2013
  • Service Centers and Customer Services
  • Anaheim, California
  • 17

Horrible! DO NOT COME TO THIS PLACE! UNDERCOVER MECHANIC'S VEHICLE WAS TURNED AWAY DUE TO LAZINESS AND BAD SERVICE! 1. Online coupon says $29.99 just for a smog, + certification is $8.99. Ended up being $48.99, and it says labor? 2. Gentleman said he did not want to smog my car because my "brakes" were messed up. FYI, this is at 5:15 p.m. Their closing time is 5:30. 3. Went to another smog... Read more

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  • Dec 19, 2012
  • Service Centers and Customer Services
  • Yakima, Washington
  • Thermostat
  • 35

They replaced my thermostat for way more money than my normal mechanic (unfortunately it quit working away from home). When I got home, still having trouble with the vehicle I took it to my mechanic who informed me they put a broken thermostat in. I've called and called to see if they will do anything for me and they just flat out refuse to deal with their mistake. I WOULD NEVER RECOMMEND THEM TO... Read more

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  • Oct 08, 2012
  • Service Centers and Customer Services
  • Los Angeles, California
  • Automotive Repair
  • 27

Given the name of this website and the opportunity to post a 'Complaint', these reviews are likely to be a bit skewed: but these shops are individually owned and I have only compliments for Purrfect Auto #90 in Manhattan Beach. My Honda has had regular repairs over 10 years exclusively by their mechanics, a 28 year old hatchback with nearly 300k miles and still running well. Repairs are sometimes... Read more

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  • Sep 26, 2012
  • Service Centers and Customer Services
  • Corona, California
  • Mazda
  • 48

My first incident with them came n for a check engine light..they told me i had bad vaule i replaced 2 of them and it coast me over 300$..the check engine light came back on the next day they said i had a bad catalytic converter which was gonna coast 800 n parts not including labor work...went back for a leak they told me that i had a bad hose thats the cause of the leak i replaced the hose and... Read more

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  • Jun 29, 2012
  • Service Centers and Customer Services
  • San Francisco, California
  • Mark Miele
  • 8
  • 59

Mark Miele of Purrfect Auto will rip you off. They took my car, screwed up my breaks and never provided me a receipt. If not for my photo, there would be no proof they worked on the car. I brought the issue up and lady identified herself as Kay Miele did not have any concerns. The below is a Google review from weeks ago from a different client. Do NOT trust Purrfect Auto in Las Vegas, 89030. The... Read more

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