Purrfect Auto Service Complaints and Reviews

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Purrfect Auto Service
Main address:
, , http://www.purrfectauto.com/contact.cfm
  • 100 complaints
  • $37.3K claimed losses
  • $373 average
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  • Aug 23
  • Service Centers and Customer Services
  • Las Vegas, Nevada
  • Ac Air Compressor Kit Install
  • 28

I called Purrfect Auto, located at 5735 South Durango, in Las Vegas NV,to find out how much it would cost to install an AC compressor kit which includes dryer, orings, and compressor and had it filled with freon along with my serphantine belt to be put on(i bought all my own parts). I was quoted $150. This sounded fair, so I agreed to come in Saturday. I dropped my car off Saturday. After it got... Read more

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  • Aug 08
  • Service Centers and Customer Services
  • Covina, California
  • Overcharged Car Service
  • 20

I brought in a vehicle that they had worked on because of a noise I heard when driving my car. Since they did replace the front struts on my vehicle at a cost of $787, I thought maybe there might be another problem they did not catch. I brought the vehicle back and the individual drove the car around and informed me that I needed front wheel bearings replaced. The initial charge was $560 but... Read more

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  • Aug 03
  • Service Centers and Customer Services
  • Unprofessional Oil Change
  • 14

During the 4th of July week end, I went to vist my Family in Las Vegas, I currently Live in El Paso, Tx During My trip I realized my car needed an oil change. I stopped off at Purrfect auto they had a special for $10.00 extra to top off the fluids on the car. I paid for it. I drove the car 1/2 block stopped and checked to see if they had topped off the fluids which they did not do so I went... Read more

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  • Oct 09, 2013
  • Service Centers and Customer Services
  • Auto Coupon
  • 27

I found coupon from penny saver issue date Oct 2,2013. Coupon statete SMOG CHECK $29.99 For cars 96& newer Plus $8.25 for state certificate Regular Price $49.99 plus certificate Extra fee for vehicles 95 &older Most cars truck & SUV extra I took coupon for smog check. According to the coupon they should accept the coupon. But they didnt. They said this coupon is valid only for... Read more

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  • Aug 03, 2013
  • Service Centers and Customer Services
  • Las Vegas, Nevada
  • Manager
  • 1
  • 1
  • 33

August 2, 2013. Went to Purrfect Auto #263 at 7501 W. Washington Avenue, Las Vegas, NV 89128. A pleasure to deal with Tomas the manager and his mechanic. They correctly diagnosed my problems(a leaking power steering high pressure hose)and they also replaced my radiator hoses and did a coolant flush for a VERY good price. They even repaired my gas gauge at no charge. I couldn't be happier with... Read more

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  • Jun 28, 2013
  • Service Centers and Customer Services
  • Smog Check
  • 28

I found an ad for a smog check and went to see them. After the smog check was complete, the mechanic called me over and told me that my car needed a lot of work. I told him I was busy and that he'd have to just give me a print-out of the recommendations. He tried to offer me a "killer deal" after I repeatedly refused any more service. The bill would have come to over $1100. When I took it to... Read more

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  • Jun 08, 2013
  • Service Centers and Customer Services
  • Pomona, California
  • Smog Test
  • 36

Took my car to have it smogged which I have own since 1995 has always been Honda dealer serviced with original Honda parts no after markets part. the smog result came in and emissions were great, evap was great and visual inspection they claim it did not pass because of my timing apparently they want 16 degrees on the timing and my car had 20 degrees. I am an amateur mechanic my self and with my... Read more

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  • Mar 06, 2013
  • Service Centers and Customer Services
  • 31

i took my car to get it fixed. i thought its the water pump but when they checked they said its my power steering pump so they told me that they can eliminate the pump. which they did and they said it will be just fine. so i paid labor and when i got the car now it was over heating my car problem got worst and when i call the manger he was not proffesional and was blaming it on me. i just want it... Read more

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  • Feb 06, 2013
  • Service Centers and Customer Services
  • Anaheim, California
  • 20

Horrible! DO NOT COME TO THIS PLACE! UNDERCOVER MECHANIC'S VEHICLE WAS TURNED AWAY DUE TO LAZINESS AND BAD SERVICE! 1. Online coupon says $29.99 just for a smog, + certification is $8.99. Ended up being $48.99, and it says labor? 2. Gentleman said he did not want to smog my car because my "brakes" were messed up. FYI, this is at 5:15 p.m. Their closing time is 5:30. 3. Went to another smog... Read more

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  • Dec 19, 2012
  • Service Centers and Customer Services
  • Yakima, Washington
  • Thermostat
  • 43

They replaced my thermostat for way more money than my normal mechanic (unfortunately it quit working away from home). When I got home, still having trouble with the vehicle I took it to my mechanic who informed me they put a broken thermostat in. I've called and called to see if they will do anything for me and they just flat out refuse to deal with their mistake. I WOULD NEVER RECOMMEND THEM TO... Read more

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