Unfortunately and sorry to say, I was employed (now quit) by Purrfect Auto Service (Mesa & Phoenix locations) and seen the way they run their operation. Example; they use their $9.95 oil change special with free inspection to lure in the costumers.
As soon as the car is in the shop/lift they do their so called free inspection. If its not dirty its dirty now, if its not broken its broken now. If you request for the best think twice because it won't last. 20 mins later the manager comes with a list of repairs that you didn't need before but will now need.
As soon as the costumer agrees to the repair such as K-services (all they do is top off with fluid instead of exchanging them due to not having the proper equipment), brake jobs use only the cheapest parts u can find never mind the durability, (if equipped with rear drums at this shop you're going to need wheel cylinders due to manager rigging the boots to be licking), or any repair jobs. And of course, they have you for a sucker. Talking about "costumer service lady" (no names) very unpleasant welcomes and degrade their own costumers for unwanted repairs.
Basically, its about bring in the numbers by the end of the week. please pass the word and save your pocket from get ripped, thank u and good luck.
Review about: Purrfect Auto Service Repair.